1. What is holistic medicine, and how is it different from conventional medicine?
Holistic medicine looks at the root causes of health issues rather than just treating symptoms. This approach considers nutrition, gut health, hormones, lifestyle, stress, and genetics to create a personalised health plan.

2. What is integrative care?
Integrative care brings together conventional medical expertise with evidence-based lifestyle, nutritional, and complementary therapies. At Healixa Health, this means working collaboratively with trusted practitioners in nutrition, Traditional Chinese Medicine (TCM), therapeutic coaching, and more — to support healing on physical, emotional, and energetic levels. With your consent, we also communicate with your NHS GP to ensure seamless, joined-up care.

3. Are you registered with the CQC?
Healixa Health operates under the Care Quality Commission (CQC) registration of Mosaic Medical — a trusted organisation providing regulatory oversight and clinical governance for independent healthcare providers.

This partnership ensures we meet national standards for safety, effectiveness, and quality of care, while allowing us to focus on delivering personalised, evidence-based treatment within a fully regulated framework.

1. What consultation pathways do you offer?
You can choose between two main pathways:

Ad-hoc Lifestyle Medicine Consultations
Ideal for those looking for flexibility or a one-off review.
- Initial consultation: 60 minutes
- Follow-up consultations: 45 minutes
The Healixa Packages
Comprehensive, 12-month care packages with varying levels of support:
- Essential – For 1–2 main health concerns
- Signature – For complex, multi-system symptoms
- Platinum – For high-performing individuals, burnout, ADHD, trauma, or chronic complex conditions
- Integrative – A fully bespoke, collaborative plan with a multidisciplinary team

These packages include advanced testing, personalised health roadmaps, regular follow-ups, and access to trusted integrative practitioners.

2. How will we work together?
In both pathways, we begin with a deep-dive initial consultation to explore your health timeline, symptoms, and goals. You’ll receive a personalised roadmap, testing plan (if needed), and recommendations for supplements, nutrition, and lifestyle changes.

Helix package clients will benefit from regular reviews, protocol adjustments, and access to collaborative care over a 12-month period. You’ll also receive practitioner-only supplement discounts and access to your patient portal.

3. What kind of lab testing do you offer?
We offer advanced, functional medicine testing including:

Comprehensive blood panels
GI360 gut microbiome analysis
DUTCH hormone testing
Organic Acids Testing (OAT)
Heavy metals and toxin screening
Cardiometabolic, epigenetic, or cancer risk panels (depending on package)

4. Which follow-up appointment should I book?

Ad-hoc clients: Book a 45-minute follow-up for review and next steps
Helix package clients: Your follow-ups are built into the plan at regular intervals (monthly, bi-monthly, or quarterly, depending on your tier)

If you’re unsure which to book, just reach out — we’re happy to guide you.

5. Can I use these consultations instead of seeing my NHS GP?
Healixa Health is a complementary service. While we offer advanced, personalised care, we do not replace your NHS GP. For prescriptions, urgent care, or referrals, you should continue working with your GP. With your permission, we’re happy to share updates with them.

1. Do you recommend supplements?
Yes — but only when clinically appropriate. Dr. Hana recommends evidence-based, third-party tested supplements tailored to your individual needs. All supplements are free from fillers, heavy metals, and unnecessary additives.

1. Do you accept insurance?
Currently, our services are private and not covered by NHS or private health insurance.

2. What is your cancellation policy?
We kindly ask for 48 hours’ notice to reschedule or cancel. Missed appointments or late cancellations may incur a fee.

3. Can I get a refund if I decide not to proceed with treatment?
Consultation fees are non-refundable once the session has occurred. Helix package clients will be provided with clear terms and cancellation policies on booking.

1. How do I book an appointment?
You can book directly through our website or contact us by email or phone if you’d like help choosing the right option.

2. What should I do before my first appointment?
After booking, you’ll receive a health questionnaire to complete before your session. This helps Dr. Hana prepare thoroughly and tailor your consultation.

3. I have more questions — how can I get in touch?
Just send us an email, call, or submit an enquiry on our website. We’re always happy to help.